1. Returns Eligibility
We accept returns for damaged goods or order fulfilment errors. We do not accept returns for unwanted items from trade customers unless otherwise agreed.
2. Timeframe
Customers must notify us of return requests within 14 days of receiving goods.
3. Return Shipping
If the item is faulty, damaged, or sent in error, Ultra Angling will cover return shipping costs. Otherwise, return costs may apply to the customer.
4. Refunds & Exchanges
Refunds or exchanges will be issued once returned items have been received and inspected.
5. Damaged or Incorrect Deliveries
Please email simon@ultraangling.co.uk immediately to report any issues.
6. Excluded Items
Currently, no items are excluded from our returns policy.